Shipping policy

Delivery

Please note that not ALL areas are covered by our Standard Courier. In this occurrence, you will be notified with an alternative shipping option.

Bulky items and selected brands such as Dragon, Mukuta, NCM and Segway do not qualify for free Shipping and will incur a shipping cost based on your location, you will be contacted after your order is placed with a quote.

Electric Scooter Batteries are classified as Dangerous Goods and do not qualify for free delivery. An Urban Wheelz Team member will be in touch to provide a freight quote.

Due to increases in shipping additional fees may apply for electric scooters delivered to remote areas.

Electric Scooters can be delivered to Commercial Addresses or Courier Depots. Additional costs may apply to ship to Residential Addresses.

Delivery times can vary depending on your location. Long distance remote communities can take several weeks to arrive. For more information please contact us for a quote.

Who delivers your products?

We deliver Australia wide using a combination of Australia Post and Couriers. You can track the progress of your delivery by using the Reference Number that is sent to you in your Despatched confirmation.

We ask that you DO NOT provide us with a Post Office Box address.

Courier deliveries on electric scooters and electric skateboards will attract additional fees if delivered to residential address. We recommend collection from your local Courier warehouse.

Delivery Times

All in stock items will be dispatched within 5 days of ordering. You will receive a dispatch notification & tracking number. Items are dispatched from Cairns and standard delivery time frames apply. If you live in a rural area please allow a few extra days for delivery. Please note due to Covid-19 and Xmas Trade typical delivery times may be extended.

All electric scooters, skateboards and bicycle batteries are delivered by road transport. This is due to the size and weight of these items and the items being classed as dangerous goods (DG).

Our couriers service are unable to deliver to Po Boxes, Parcel Lockers or Parcel Collect Points.

International Delivery

All electric scooters, skateboards and bikes cannot be shipped outside of Australia due to size, weight and battery restrictions.

Bike Delivery Price

Please contact us for a shipping quote.

There are no freight charges shown on the website and are calculated depending on your location. We will not ship you item/s unless the correct shipping has been added to your final invoice.