Shipping policy

Last updated: 20 October 2026

We ship Australia wide from our store in Cairns, Queensland.

Free shipping over $150

Free standard shipping on orders over $150 for decks, parts, wheels, protection, helmets and roller and inline skates, Australia wide. Complete skateboards ship free on orders over $250 to QLD, NSW, ACT, VIC and SA.

Not included in free shipping: push scooters, longboards, full face helmets, limited releases, Express Post, and complete skateboards sent to WA, NT or TAS. These are charged at the rate shown at checkout. Electric scooters and e-bikes are freight quoted (see below).

Shipping costs

On orders under $150, shipping is calculated at checkout based on what you order and where it's going. You'll see the exact cost before you pay.

Express Post is available on small items and protection that ship from our Cairns store.

Dispatch times

  • In stock items: order before 12pm (Cairns time) on a business day and it's usually dispatched the same day. All in stock orders are dispatched within 1 business day. Orders placed on weekends or public holidays go out the next business day.
  • Items shipped from our Australian suppliers (including selected roller and inline skates, protection and helmets): dispatched within 2 to 3 business days direct from our supplier’s warehouse. If your order also includes items from our Cairns store, they may arrive in separate parcels.
  • Push scooters ordered in for you: if a push scooter isn’t in stock in Cairns, we order it in from our supplier. It’s usually ready to collect from our Cairns store, or dispatched, within 5 to 10 business days.
  • Special orders and electric bikes: we'll confirm the expected arrival date when you order.

You'll get an email with tracking as soon as your order ships. Christmas and other peak periods can add a day or two to delivery times.

Delivery times

Orders from our Cairns store ship with Australia Post and usually reach capital cities within 3 to 7 business days of dispatch. Orders from our supplier ship with a tracked courier. Regional and remote areas can take longer.

Electric scooters and electric bikes

  • In Cairns: free pickup from our store. Every pickup is assembled, quality checked and ready to ride.
  • Outside Cairns: we can freight electric scooters and electric bikes Australia wide. Because of their size, weight and lithium batteries, freight is quoted for each order. We'll contact you with an accurate quote, and your order is dispatched once the freight has been paid. If you decide not to go ahead after seeing the quote, we'll refund your order in full. Freighted orders are quality checked before dispatch and packed securely for transport.
  • Delivery address for freight: our freight carriers can't deliver electric scooters or electric bikes to residential addresses. Freight goes to a business address or to your nearest carrier depot for you to collect.
  • Prefer your own carrier? You're welcome to arrange your own freight. Choose Store Pickup at checkout and put your carrier's name in the order note. We'll have your order packed and ready for your carrier to collect from our Cairns store. Please check your carrier can transport lithium batteries.

Want a quote before you order? Email us the model, your suburb and postcode, and the business address or carrier depot you'd like it sent to.

Replacement scooter and e-bike batteries are classed as dangerous goods for transport. Please contact us before ordering one so we can confirm delivery options for your address.

Weipa, Cape York and the Torres Strait

We send orders to Weipa, Cape York and the Torres Strait islands regularly. Choose Store Pickup at checkout, add an order note in your cart telling us which option you'd like, and we'll take care of the rest.

  • Your own freight company or forwarder: put your carrier's name in the order note. We'll pack your order ready for transport and your carrier can collect it from our Cairns store.
  • Free drop off to Sea Swift: write "Sea Swift" in the order note and we'll deliver your order to the Sea Swift depot in Cairns at no charge. You can pay Sea Swift for the freight directly, or ask us for a Sea Swift quote and we'll add it to your order.

Electric scooters, electric bikes and lithium batteries are dangerous goods for sea and air freight. Please check with us before ordering so we can confirm they can travel with your carrier.

Click and collect

Choose Pickup from our Cairns store at checkout and collect from 88-90 Mulgrave Road, Cairns. We'll email you when your order is ready, usually within 2 hours during opening hours. Please wait for that email before coming in.

Delivery addresses

Please check your address carefully at checkout. Some larger parcels can't go to PO Boxes or Parcel Lockers. If we can't deliver to the address given, we'll contact you before dispatch. Costs for redelivery or redirection caused by an incorrect address are payable by you.

Damaged or missing parcels

If your parcel arrives damaged, keep the packaging and email photos to info@urbanwheelz.com.au within 2 business days. If tracking hasn't moved for 5 business days, let us know and we'll chase it with the carrier. If a parcel is confirmed lost, we'll send a replacement or refund you.

International

We currently ship within Australia only.

Questions

Email info@urbanwheelz.com.au or call (07) 4051 3681.