You need to be 16 or older to buy an e-scooter or e-bike in Queensland, and we ask for photo ID with every sale. Please bring your ID when you buy or collect. To ride on your own, you also need at least a learner licence. See our Queensland E-Scooter Rules for the full details.

Every e-scooter we sell is supplied speed limited to 25 km/h, the legal limit for riding in public in Queensland. We don't change speed limits for customers. If the speed limit is changed to allow more than 25 km/h, the scooter no longer complies with Queensland law and can only be ridden on private property.

We don't offer test rides, but you're welcome to come in and see the range in store. Our team can talk you through the differences and help you pick the right scooter for your riding.

In Cairns, you collect your scooter from our store fully assembled, checked and ready to ride. Outside Cairns, we can freight e-scooters Australia wide. Freight is quoted for each order and goes to a business address or carrier depot, as couriers can't deliver e-scooters to homes. See Shipping for details.

Most of our e-scooters can be pre-ordered. Ordered-in scooters usually arrive in store in about 2 weeks, and we'll let you know when yours is ready.

Yes. If you bought your e-scooter from Urban Wheelz, your first service is free after your first 100 km or 3 months, whichever comes first. After that we recommend a service every 6 months.

Our workshop services and repairs electric scooters. We don't service or repair e-bikes. Bookings are essential. Book a service.

Book first, then drop your scooter off at 9am on your booked day and collect it before we close. We don't store scooters, so please collect it the same day.

Our diagnostic fee is a set $80. Labour is $80 per hour for scooters bought from Urban Wheelz, and $130 per hour (minimum 1 hour) for all other scooters. Parts are extra.

Often, yes. We may need to assess it first, and we can only repair brands we can get parts for. Call us with the brand and model and we'll let you know.

Fill in our warranty claim form. We assess your scooter and lodge the claim with the manufacturer, including our technician's report, your photos and proof of purchase. The manufacturer decides whether the fault is covered. If it is, they'll either send parts for us to repair it, or the scooter is sent away for repair.

No. Manufacturers exclude water damage, even when a scooter has a water resistance rating. Avoid riding in heavy rain or through puddles, and never hose your scooter down.

Yes. Our inflation station is free to use any time during opening hours. Riding on flat tyres can damage the rim and motor, so it's worth checking them weekly.

In stock orders placed before 12pm (Cairns time) on a business day are usually dispatched the same day, and all in stock orders go out within 1 business day. Parcels usually reach capital cities within 3 to 7 business days. Items sent from our suppliers are dispatched within 2 to 3 business days.

Yes, free standard shipping on orders over $150 for skateboards, parts, protection, helmets and skates, Australia wide. Some items aren't included, such as push scooters, longboards and full face helmets. See Shipping for the full list.

Yes. Choose Store Pickup at checkout. We'll email you when your order is ready, usually within 2 hours during opening hours.

Yes, regularly. Choose Store Pickup at checkout and add an order note. Your own carrier can collect from our store, or write "Sea Swift" and we'll drop your order at the Sea Swift depot in Cairns for free.

Not at the moment. We ship within Australia only.

Change of mind returns are accepted within 30 days for unused skate gear, protection and clothing, and within 7 days for unridden electric scooters. Some items can't be returned for change of mind. Faulty items are covered under the Australian Consumer Law. See our Refund Policy for details.

We take Afterpay in store. For online orders, you'll see all available payment options at checkout.

To protect cardholders from fraud and unauthorised transactions, we may ask you to confirm your identity before we send or hand over an order. This can include showing current photo ID to confirm your name and delivery address, or confirming the card used for the purchase. It's a standard security check and helps keep your card safe.

We'll never ask for your full card number, security code or PIN by phone or email.

88-90 Mulgrave Road, Cairns QLD 4870. Open Monday to Friday 9am to 5pm and Saturday 9am to 1pm. Closed Sundays and public holidays. Call 07 4051 3681 or send us a message.