WARRANTY TERMS AND CONDITIONS

Rules for personal mobility devices

A broad range of personal mobility devices or rideables can be used in public spaces and road related areas in Queensland. You must comply with the road rules to use them.

Remember, people of all abilities use our paths and not everyone can easily move around a device that is obstructing free movement.

Rideables

A rideable in Queensland must:

be designed for use by a single person only
fit the following dimensions:
- 1,250mm in length by 700mm in width by 1,350mm in height
  or
- 700mm in length by 1,250mm in width by 1,350mm in height
have a maximum speed of 25km/h
have a maximum weight of 60kg—when not carrying a person or load
be powered by an electric motor
have 1 or more wheels
have a braking system
have no sharp protrusions.

Rules for rideables

For everyone’s safety, ride in a safe and respectful manner, especially around pedestrians. Rideables don't need to be registered.

For your safety, you must:

be at least 16 years of age, or 12 with adult supervision
wear an approved bicycle helmet, that is securely fitted, at all times (unless an exemption has been granted for medical or religious reasons)
not carry passengers
not use a mobile device
not drink and ride
have a working flashing or steady white light on the front, and a red light and reflector at the rear when travelling at night or in hazardous conditions.

When riding on a path, you must:

Keep left and give way to pedestrians.
Travel at a speed that allows you to stop safely to avoid colliding with a pedestrian.
Travel at a safe distance from a pedestrian so you can avoid a collision.

Keep left of oncoming bicycles and other personal mobility devices.
Only use the bicycle side of a shared path.

Using a rideable

Riders must comply with relevant speed limits based on where they are riding.

Where there is no relevant speed signage, the default speed limits are:

12km/h on footpaths, shared paths and crossings
25km/h on permitted local roads and dedicated bike paths and bike lanes
10km/h in shared zones
or specified path speed limits

Riders can continue to ride on:

footpaths, shared paths, separated paths and bike paths
local streets (where the speed limit is 50km/h or less and there are no dividing lines, median strips, or one-way streets with only 1 marked lane).
bike lanes on roads where the speed limit is 50km/h or less
bike lanes that are physically separated from other lanes of traffic

And are now permitted to:

use a mobile phone while stationary on a path or nature strip
park their device on a path or nature strip (for example, when using a shared e-scooter scheme)
ride diagonally across a scramble crossing pedestrian intersection
cross the pedestrian side of a separated footpath
ride on a safety zone near a tram stop.

Riders are only permitted to ride on the road in some limited circumstances to:

avoid an obstruction on a path or bike lane for up to 50m
bike lanes that are physically separated from other lanes of traffic (for example, by bollards or raised median strip).
access a bicycle storage box at an intersection
move out of the way of an emergency vehicle
travel through an intersection between a road, bike lane or path that they are permitted to be in.

Restricted areas

Personal mobility device prohibited sign

You must not travel past a personal mobility devices prohibited sign—your local council or land owners may prohibit personal mobility devices in areas like malls, esplanades or jetties.

You should also contact your local council to find out if there are any local laws that apply to the use of rideables.

Penalties for non-compliance -

If you get caught not complying with these rules you will be fined at least $133.

How to Maintain your Electric Scooter

Regular maintenance of your electric scooter reduces the probability of major problems and increases the efficiency of your electric scooter.

E-scooter care is not optional, you need to do it!! Just like with any vehicle, your electric scooter needs to be regularly maintained in order for it to function properly.

Quick Maintenance Tips:

Become familiar with your electric scooter
Charge it regularly
Keep it clean
Avoid rain
Check moving parts/belts for wear
Check bolts are tightened
Check brake pads for wear
Check proper inflation of tyres

As its owner, you should know it better than anyone else. When you start to feel that something is wrong while riding, stop riding, take the necessary steps to investigate further and resolve the issue.
Charge the battery at least once every two months.
If you plan on not using your e-scooter for a period of more than a month, charge your electric scooter before this storage period. This will prevent the battery from being discharged for too long, which can cause permanent damage to the battery.
Do not charge the battery in an environment where the temperature is lower than 0°C or higher than 30°C.
To prevent permanent damage its best to avoid completely discharging the lithium battery.
Always charge products with lithium batteries under adult supervision.
Never charge batteries overnight while everyone in the house is asleep. An electrical fault could cause unexpected smoke or fire.
Wipe the shell with a soft cloth to clean the electric scooter. Never clean your electric scooter by spraying it with water. This may cause permanent damage to the electronic devices in the circuit board and will void all warranties.
Store your electric scooter/skateboard/bike in a suitable place indoors. A dry and dust free environment is required.
Different electric scooters will act differently in the rain, and their behaviour is largely dependent on the quality of your electric scooter. Electric scooters that have low IP ratings or no IP ratings should be stored away if it’s wet outside as they have little to no protection from water damage.
Make sure you ride to suit changing weather conditions and low visibility. When the conditions are wet and slippery or at night, it’s safer to ride at a slower speed, take corners gently, and look out for any potholes or bumps in the road.
Check tyre pressures regularly and inflate to the recommended pressure (NOT the Maximum tyre pressure). If tyre pressure is too high, then less of the tyre touches the ground. If tyre pressure is too low, then too much of the tyre’s surface area touches the ground, which increases friction between the road and the tyre – this will result in premature wear and tear and increase the risk of punctures.
It is recommended that you change the tyres, if they are worn out.
DO NOT unscrew or tamper with any parts of your electric scooter. Only allow authorised repair centres to perform servicing on the scooter. Any modifications to the scooter will void the warranty.
Our warranty does not cover any damage as a result of rough handling, neglect or misuse or failure to maintain properly.
For any repairs and servicing enquires, please CONTACT our team at info@urbanwheelz.com.au

WARRANTY INFORMATION

To Qualify for a Warranty:

The Product must have been purchased directly from Urban Wheelz
You must provide a copy of the sales receipt from Urban Wheelz
The product cannot have been used for rental or commercial use
Warranty claims made within 30 business days of delivery will be eligible for replacement parts and shipping of replacement parts at no additional cost. Claims made after 30 business days of delivery will still be eligible for replacement parts, but the customer will be responsible for the shipping fees incurred for the required parts.
Your warranty starts at the date of purchase.

Limitations of the Warranty.

In accordance with Australian Consumer Law and the ACCC Urban Wheelz offers a 12-month Limited Manufacturer’s Warranty on products. This warranty is non-transferable and non-renewable after the product’s initial sale.
A MANUFACTURER’S WARRANTY WILL ONLY COVER BREAKAGE AND MALFUNCTION OF THE PRODUCT AS A DIRECT RESULT OF A MAJOR DEFECT IN THE MANUFACTURING PROCESS.
The warranty does NOT cover damage, breakage or cracking caused by accident, impact, misuse, personal negligence, use under abnormal conditions or use other than as specified in the Owner’s Manual.
Damages caused by jumping or performing tricks not suitable for your unit will not be covered under your warranty. This also includes damage by overweighing the scooter beyond its recommended weight specification. Specifically, undercarriage damage caused by impact.
This warranty only covers parts such as the motor, battery, controllers and LCD display, excluding damages from riders’ usage, as per the industry standard.
No reimbursement is provided for towing, loss or time, inconvenience, incidental or consequential damages.
Warranty does not cover any damage which results from ageing such deterioration of plated surfaces, paint fading, rust, deterioration of rubber or plastics.
Warranty does not cover screws, bolts, nuts, natural corrosion, wear and tear.
Warranty does not cover minor surface blemishes, rips, punctures, tears, flat tyres or other cosmetic damages due to normal use, or other intentional or unintentional damage to the product.
Warranty does not cover any damage which results from the application of improper cleaners, solvents or chemicals to the product, water damage, smoke or soot, or from exposure to saltwater, sea breeze or salt.
Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique.
Warranty does not cover improper repair or misdiagnosis or problems.
Warranty does not cover weather related damage. The Owner is responsible for proper storage and protection from the weather.
Any modification to a product will void the warranty for that individual part as well as any associated parts.
Warranty does not cover labour and shipping fees.
Urban Wheelz will not honour any warranty if the purchase was made from a third party supplier, regardless of whether the product affected is stocked by Urban Wheelz or not. We may however still be able to repair your damage goods.

Owners Responsibility:

As the owner, you are responsible for the required maintenance of your product. Maintenance includes, but is not limited to, proper inflation of tyres, brake pads, checking of all free moving parts (please refer to our Maintenance Tips guide for more information). You may be denied a warranty claim because of failure to maintain your product or if excessive wear and tear, whether directly or indirectly related to a warranty claim, is evident. Failure to maintain your product, improper use, abuse, neglect and modifications may all result in a declined warranty claim.
How to Claim a Warranty:
Send an email to info@urbanwheelz.com.au with a copy of your proof of purchase, contact information, photos or videos of the problem and a detailed explanation of the nature of the claim.
Urban Wheelz will review the claim and may refer to the Manufacture.
You will be issued with either an approval or declinature of your claim.
If your warranty is approved, please arrange to have the part shipped to Urban Wheelz. Once received we will arrange to ship out the replacement parts/components and can provide you with assistance to re-fit the part via phone call tutorials, videos, images or documents.
Urban Wheelz may offer repair services at no additional cost to the customer.

HOW TO RIDE SAFELY

****Electric Mobility Devices and Rideables refers to ALL Electric Scooters, Electric Skateboards, Hoverboards and Electric Bikes****
Always wear a securely fitted, approved Australian/New Zealand Standard Helmet and other protective gear when riding your E-Scooter, E-board or E-Bike.
Always obey and check the local road rules and other applicable laws in your area for where you can ride.
Ride in a safe and respectful manner, especially around pedestrians.
Electric mobility devices are designed to be silent; pedestrians may not expect you unless they can see you. You may need to alert pedestrians of your upcoming approach. A bell is fitted most rideables.
Rideables are designed for use by a single person only.
Keep left and give way to pedestrians, oncoming bicycles and other personal mobility devices.
Be aware of your surroundings, barriers, bumps, potholes, or cracks may increase your risk of an accident.
Always travel at a speed and safe distance that allows you to stop safely to avoid collision.
Do not ride your electric mobility device if you are fatigued, unwell or under the influence of drugs or alcohol.
Do not ride your electric scooter or skateboard over curbs or jumps allowing the base and lower portions of the unit to contact the ground. This can cause severe damage to the unit and could also cause harm or injury.
Do not ride your electric mobility device in adverse weather conditions. Keep to a low speed when you have to ride on wet or slippery surfaces
Do not ride your personal mobility device and use your phone. Rideables require the same concentration as driving a car.
Never ride your electric scooter, bike or skateboard during a lightning storm.
Make yourself visible at night. You must have a working flashing or steady white light on the front, and a red light and reflector at the rear when travelling at night or in hazardous conditions.
Animals may behave unexpectedly, so please give them extra space when passing. Dogs have been known to chase electric rideables, so be prepared to stop and wait for the owner's assistance.
Whenever you ride a personal mobility device, you are at risk of serious injury or even death from loss of control, collisions, and falls. Failure to exercise due care, skill and diligence may put you at risk of serious injury or death should you lose control, suffer a collision or fall off your rideable. You must read ALL instructions, safety messages and warnings in the product manuals.
Your e-skateboard can lose brakes and power during your ride at any time due to low battery on the skateboard or remote, or due to electrical or other interference with the wireless connection. For this reason, you should only ride your board at speeds which allow you to safely stop the board without power or brakes. This means, getting comfortable with slowing down by using one foot sliding along the ground.
Please note that personal electric mobility devices such as electric scooters, skateboards and bikes are speed limited to a maximum of 25kms per hour in Queensland. Speeds over 25km per hour are prohibited unless you are on private property with no public access.
It is the customer's responsibility to cover freight on the item and you will be provided with an invoice for payment. All uncovered parts, labour and third-party costs are the responsibility of the customer.
Full details of your consumer rights may be found at www.consumerlaw.gov.au